You should follow these steps:

Check your internet connection.
Reboot your device. If the app is still not working, go to the next one.
Uninstall and reinstall the app.
If you are experiencing problems with logging in, check that your email address and password are correct. If you are not sure, in the login screen click in “I’ve forgot my password”
If the problem persists, you can send an email to glovers@glovoapp.com with the subject “App”, or ask for help in the support office.
If you’re having trouble related to orders, please read this article.

Remember, at Glovo orders are automatically assigned by an algorithm. Check these things before contacting us for this reason:

Your phone has at least 20% battery.
You have auto-acceptance activated
Your GPS is working properly. You can check this by looking at your position on the map in the app.
You’re within the delivery area which you can see on the map in the app
If your cash balance is too high and doesn’t meet the country requirements, you will probably not be able to receive cash payment orders, which might limit the number of orders you can receive.

A good tip is to move to a spot where the majority of stores are located. That will increase your chances of receiving an order.

If you’re having trouble related to orders, please read this article.

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