If you are having issues with the app, try following these steps:
If the problem persists, you can contact us through the app: Contact Support > App - general problems > Other.
If you are experiencing problems with logging in, check that your email address and password are correct. If you are not sure, click on "I've forgot my password" on the login screen.
Remember, at Glovo orders are automatically assigned by an algorithm. Check these things before contacting us for this reason:
A good tip is to move to a spot where the majority of stores are located. That will increase your chances of receiving an order.
If you’re having trouble related to orders, please read this article.
If you just started an order and noticed issues with the GPS on your phone, or that you cannot see the address on the screen, you can try closing the app (from the background as well) and open it again. If you still can’t see the address, try powering off your phone and turning it on again.
If the issues continue, please reach out to us through the chat or send us an email and we’ll get back to you as soon as possible.
If your app freezes, or doesn’t work properly, follow the instructions below. If the first one doesn’t work, try the second one, and so on:
If your account has been blocked, it’s probably because we have detected fraudulent behaviour. We’re very cautious about fraud at Glovo and we want to avoid practices that can harm the overall dynamics of the platform as much as possible. The main reasons for blocked accounts are:
